Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

Cherry Wheel offers ideal shipping methods for any requirement all across continental part of US. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days
Orders over $100: All day delivery. Order anytime: FREE
Orders under $100: All day delivery. Order anytime: $5
Weekday time slot from 12noon - 5pm. Order by 9pm. $10
Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm. $5
Weekday time slot from 12noon - 5pm. Order by 9pm. $10

What do we mean by small? Mostly all sooters accessories and electric scooters under 22 lbs.

Large items

Standard delivery Get it in 2 working days
All day Delivery from 7am - 8pm. Order anytime: FREE
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: From $35
Next day delivery it next day on weekdays
All day delivery from 7am - 8pm. Order by 7pm: From $30
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: From $45

The big stuff. Major electric scooters, bikes, moped over 22 lbs.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Cherry Wheel online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

If your order hasn’t arrived within the expected delivery time, please get in touch with our customer service team by calling us at +1 (585) 213-5977 or sending an email to [email protected]. Provide your order number, and we will promptly check the status of your order and update you on its whereabouts.

Do you deliver on public holidays?

We do not typically deliver on public holidays. Orders placed during public holidays will be processed on the next business day and delivered according to the delivery option chosen.

Do you deliver to my postcode?

We deliver to most areas in US except non-continental parts of the US, but to confirm delivery to your specific postcode, please contact our customer service at +1 (585) 213-5977 or [email protected]. Provide your complete delivery address, and we will let you know if delivery is available to your area.

Is next-day delivery available on all orders?

Next-day delivery is available for certain products and locations. To check the availability of next-day delivery for your order, please contact us at +1 (585) 213-5977 or via email at [email protected] before placing your order.

Do I need to be there to sign for delivery?

Yes, for the security of your order, we require a signature upon delivery. If you will not be available to receive the order, please ensure someone else is available to sign for the package at the delivery address you provided.

Need a Help?

  • (585) 213-5977
  • Email: [email protected]
  • 8605 Santa Monica Boulevard #64780 West Hollywood, CA 90069-4109

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