Returns & Refunds

At Cherry Wheel LLC, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes you may need to return a product you have purchased, and we want to make the returns process as simple and easy as possible. Please read our returns and refunds policy outlined below:

Returns Policy:

Time Frame:

    • Standard Returns: You can return your purchased item within 30 days of the delivery date.
    • Damaged/Defective Items: Please report damaged or defective items within 5 days of receipt to be eligible for a refund or exchange.

Conditions:

    • Items must be returned in the original packaging and in an unused condition.
    • Include all original accessories and materials included with the product.
    • Products must not show any signs of wear or damage.

Return Process:

    1. Contact Us: Reach out to our Customer Service team via email at [email protected] or phone at +1 (585) 213-5977 to initiate your return.
    2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number along with instructions for sending your item back to us.
    3. Ship the Product: Securely pack and ship the item to the provided return address.
    4. Inspection: Upon receipt of the item, our team will inspect the product to ensure it meets the return conditions.
    5. Refund Processing: Once approved, a refund will be initiated to your original payment method within 7 business days.

Refund Policy:

    • Full refunds will be issued for items that are returned in accordance with our returns policy.
    • Shipping fees are non-refundable.
    • Refunds may take 7-10 business days to reflect on your account statement.

Exchange Policy:

If you prefer to exchange an item, please inform our customer service team, and we will assist you in processing the exchange.

Questions or Concerns:

If you have any questions regarding our Returns and Refunds Policy or require assistance with your return, please contact us:

Address:
8605 Santa Monica Boulevard #64780
West Hollywood, CA 90069-4109

Phone:
+1 (585) 213-5977

Email:
[email protected]

At Cherry Wheel LLC, your satisfaction is our priority. We are committed to ensuring that your shopping experience is seamless and enjoyable, and we’re here to assist you every step of the way. Thank you for choosing Cherry Wheel LLC!