Warranty Policy

At Cherry Wheel LLC, we stand behind the quality and performance of our electric scooters, and your satisfaction is our top priority. Below are the details of our warranty policy, ensuring that your investment is protected and your peace of mind is guaranteed.

Warranty Duration:

All electric scooters purchased from Cherry Wheel LLC come with a 12-month limited warranty from the date of purchase. This warranty covers manufacturing defects and issues that arise with normal use.

What is Covered:

Electrical Components: The battery, motor, and controller are covered under this warranty. Frame: The scooter frame is covered under this warranty.

What is Not Covered:

Normal Wear and Tear: This includes changes in appearance (scratches, etc.), and the wear and tear of wheels.

Improper Use: Damages resulting from improper maintenance, modifications, or use not in accordance with the user manual.

Accidental Damage: Damage resulting from accidents, collisions, or other incidental or consequential damage.

Maintenance: Regular maintenance and servicing costs are not covered under the warranty.

Making a Warranty Claim:

Contact Us: If you experience a problem with your electric scooter, please contact our customer service team at [email protected] or +1 (585) 213-5977. Provide details of the issue, the model and serial number of the scooter, and the date of purchase.
Provide Proof of Purchase: You will need to provide a valid proof of purchase (receipt or invoice) for the warranty claim.
Assessment: We will assess the issue, and if it is determined to be a manufacturing defect within the warranty period, we will repair or replace the defective part or entire scooter at no additional cost.
Resolution: Our team will work diligently to ensure your scooter is repaired or replaced and shipped back to you as quickly as possible.

Exclusions:

The warranty does not apply to scooters used for rental, competition, or commercial activities. The warranty is also void if the scooter is modified in any way not authorized by Cherry Wheel LLC.

Thank you for choosing Cherry Wheel LLC for your electric scooter needs. We're here to ensure you enjoy a smooth and worry-free ride!

Need a Help?

  • (585) 213-5977
  • Email: [email protected]
  • 8605 Santa Monica Boulevard #64780 West Hollywood, CA 90069-4109

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